Frequently asked questions about Beezbites
Short, concrete answers for restaurants and guests: how Beezbites works as a digital ordering channel for table service, pickup and delivery.
Frequently asked questions about Beezbites
What is Beezbites?
Beezbites combines each restaurant's own digital ordering channel with a local marketplace. Guests order by QR code at the table, for pickup or delivery under the restaurant brand, and can discover restaurants in their city.
How do guests order from a restaurant?
Guests open the restaurant page or scan the QR code at the table. They then choose dishes, drinks and extras from the digital menu. Depending on the restaurant, table ordering, pickup and delivery can be available.
What does Beezbites cost for restaurants?
There is no setup fee and no monthly base fee for the platform. The order value excluding tips is charged by channel: on-site / table 2.49% plus a €0.15 fixed fee per completed payment; delivery and pickup 6.99% plus €0.25. The restaurant bears Stripe fees separately (typical DE/EEA: about 1.5% + €0.25 per payment). Beezbites does not charge commission on tips; Stripe fees for the tip portion of online card payments still apply. You can optionally rent Beezbites devices — device rental is separate and charged monthly.
How do I become a partner?
Start from the partner page (https://beezbites.de/en/partner), use the contact form (https://beezbites.de/en/kontaktformular), or email [email protected]. We will check together whether Beezbites fits your business and how a pilot should start.
Is Beezbites a marketplace or the restaurant's own ordering channel?
Beezbites is the restaurant's own digital ordering channel PLUS the local marketplace. Restaurants keep their brand and direct guest relationship, while guests can discover restaurants in their city and order directly.
How do I reach Beezbites generally?
For structured written enquiries, please use the contact form: https://beezbites.de/en/kontaktformular. You can also send general notes to [email protected].
Is the guest contract only formed when the kitchen sees the order?
No. The contract with the guest is formed when they tap the final order button. The kitchen and bar see the order only after the team has entered it into the POS system at the register station and released it for kitchen or bar. Details for partners: https://beezbites.de/en/partner#partner-faq
Still have questions?
For partner and pilot questions, email [email protected]. For general written enquiries, the contact form is the best route.